FAQ

Q: What makes Taishan Herbology products unique? A: Each piece is handcrafted with authentic Chinese herbs and botanicals. Unlike mass-produced jewelry, our items carry a mild, natural fragrance and are designed to promote mindfulness and emotional balance.

Q: Will the herbal scent fade over time? A: Since we use natural ingredients, the scent is gentle and may evolve with wear. To prolong the fragrance, we recommend storing your piece in the provided airtight bag when not in use.

Q: Are your products waterproof? A: To preserve the integrity of the herbs and natural fibers, we recommend keeping your jewelry dry. Please remove it before showering, swimming, or intense exercise.

Q: Do you ship internationally? A: Yes, we ship worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

Q: How do I choose the right size for a bracelet? A: Most of our bracelets are adjustable or come in standard sizes. Please refer to our Size Guide [Link] for instructions on how to measure your wrist for the perfect fit.

Q: Can I return a custom order? A: Because custom pieces are created specifically for you, they are non-refundable. However, if there is a quality issue, please contact us within 7 days of delivery.